Head of Digital Transformation

Job Summary

Driving the evolution of patient engagement, the Head of Digital Transformation Patient Services will lead large-scale digital initiatives to modernize operations and enhance healthcare provider and patient experiences in a flexible remote contract role.

Key responsibilities

• Lead the strategic vision, roadmap, and execution for all digital patient support service programs
• Direct horizon scanning and marketplace assessments to integrate external technologies into existing brand strategies
• Inspire, coach, and manage a high-performing cross-functional team focused on operational excellence

Required qualifications

• 12 to 15 years of experience in the pharmaceutical or biotech industry, focusing on patient support services or related commercial functions
• Proven track record leading strategic digital transformation and customer experience initiatives
• Bachelor's degree in a relevant field
• Strong organizational leadership and adaptability within a fast-paced environment