Head of Employee Services
Job Summary
Leading the strategy and implementation of Employee Services across North America, the full-time Head of Employee Services will build and manage a high-performing team to support over 6,000 employees, focusing on operational excellence and employee experience in a remote setting.
Key responsibilities
- Develop and govern the Employee Services operating model, ensuring exceptional service delivery and continuous improvement
- Establish service-level agreements, performance metrics, and operational controls to enhance employee lifecycle transactions and related services
- Collaborate with HR and business leaders to drive workforce planning, resource allocation, and service delivery performance
Required qualifications
- Bachelor's degree in Human Resources, Business, or a related field
- 10+ years of progressive HR leadership experience in HR operations or related service delivery environments
- Proven success in building and transforming HR service delivery organizations
- Experience leading large service delivery teams in complex, multi-site organizations
- Strong expertise in service governance, operational metrics, and continuous improvement initiatives
Complete Job Description
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