Head of Enterprise Accounts

Job Summary

Leading strategic growth and customer success, the full-time Head of Enterprise Accounts in Travel & Hospitality will manage enterprise relationships, mentor a team of Account Managers, and directly oversee a portfolio of high-value clients in a remote-friendly environment.

Key responsibilities

• Own the overall health, growth, retention, and commercial success of the enterprise travel and hospitality portfolio
• Build and lead a high-performance customer success function focused on value realization and long-term strategic growth
• Design and execute strategic Account-Based Marketing programs to deepen engagement and accelerate growth within enterprise accounts

Required qualifications

• 12-18+ years of experience in enterprise account management, customer success, or commercial leadership roles
• Strong experience within hospitality, travel, tourism, or enterprise martech/SaaS environments
• Proven success leading enterprise account management and/or customer success teams
• Deep expertise in digital marketing including SEO, GEO, AI search, and omnichannel strategy
• Bachelor's degree in Business, Marketing, Hospitality, or related field; MBA preferred