Head of Enterprise Success

Job Summary

To build and scale a systematic Enterprise Success function, the full-time Head of Enterprise Success will manage a team of Enterprise Success Engineers, oversee customer health infrastructure, and establish a product feedback loop, all while working remotely.

Key responsibilities

• Formalize the sales handoff process for new Private Cloud customers in collaboration with the Head of Solutions Engineering
• Design and implement a customer health scoring model and telemetry framework for consistent visibility into customer performance
• Develop and grow a technically fluent and operationally disciplined team of Enterprise Success Engineers

Required qualifications

• Demonstrable experience in building and scaling post-sales success functions
• Proven management experience with Technical Account Managers or Customer Success Engineers in a SaaS environment
• Technical fluency to engage credibly with customers and team members on complex infrastructure and engineering issues
• Strong instinct for process building and systemization
• Understanding of the benefits of separating post-sales functions from revenue incentives