Head of Family Experience

Job Summary

A company is looking for a Head of Family Experience.

Key Responsibilities

• Architect and manage programmatic channels for family engagement, focusing on SMS and email
• Manage and scale the Front Office team for family communication across all locations
• Design systems for collecting and operationalizing parent feedback

Required Qualifications

• Experience with lifecycle marketing tools for SMS and email
• Experience in people management, particularly in support or customer success teams
• Exceptional organizational skills
• Deep belief in the mission of the organization