Head of Global Technical Account Management

Job Summary

Leading the global Technical Account Management organization, the full-time Head of Global Technical Account Management will drive customer success, technical adoption, and value realization for enterprise clients, ensuring they fully leverage the ScaleOps platform while collaborating with cross-functional teams.

Key responsibilities

• Own and implement the global Technical Account Management strategy, focusing on customer outcomes and technical success
• Build and scale a global team of Technical Account Managers, overseeing hiring, onboarding, and career development
• Serve as the senior technical escalation point for strategic accounts, proactively addressing risks and optimizing customer environments

Required qualifications

• Proven experience leading or scaling Technical Account Management or post-sale technical customer success teams in B2B SaaS
• Strong working knowledge of Kubernetes and cloud-native/container platforms
• Experience supporting enterprise customers running production, mission-critical environments
• Demonstrated success in driving customer adoption, optimization, and long-term value
• Excellent leadership and stakeholder management skills, with the ability to operate in a fast-growing global environment