Head of Inside Sales

Job Summary

To support a high-growth healthcare company, the remote Head of Inside Sales will lead a sales-driven contact center focused on optimizing the patient acquisition funnel across 25 clinics, enhancing lead management, appointment booking, and conversion rates while leveraging technology and data-driven strategies.

Key responsibilities

• Own and optimize the end-to-end patient acquisition engine, maximizing appointment utilization and revenue generation
• Establish and manage key performance metrics to drive continuous improvement and standardize processes within the sales organization
• Build and develop a high-performing remote inside sales team, fostering a culture of accountability and performance management

Required qualifications

• Experience leading high-volume, consultative B2C sales organizations, particularly in healthcare or appointment-driven industries
• Proven success in managing sales-driven call center operations with expertise in performance management and coaching
• Deep understanding of lead management and customer acquisition funnels, with the ability to translate data into operational improvements
• Experience building and scaling remote sales organizations using CRM platforms and AI-enabled technologies
• Strong analytical mindset with the ability to establish performance standards and drive measurable business outcomes