Head of Operations

Job Summary

Owning the internal operating system behind sales, customer success, and AI deployment, the full-time Head of Operations will build tooling, systems, and data processes to ensure operational excellence in a remote environment.

Key responsibilities

• Develop and manage tooling for customer qualification, onboarding, and deployment of software and AI
• Oversee workflows and performance metrics for customer success managers, ensuring account health and visibility
• Implement revenue share operations, including revenue calculation, audits, and collections

Required qualifications

• Experience in building sales or customer success operations from scratch, preferably in a technical environment
• Proficiency in managing teams of engineers and understanding AI applications in operational contexts
• Strong analytical skills with the ability to interpret and shape messy data
• Resourcefulness and capability to quickly become an expert in various topics
• Ability to make decisions with incomplete information and advocate for operational improvements