Head of Partner Account Management

Job Summary

Leading the school success function, the full-time Head of Partner Account Management will ensure the long-term health and performance of the schools in the network by developing systems, coaching school leaders, and collaborating with cross-functional teams in a remote work environment.

Key responsibilities

• Scale and manage the school success function, focusing on the health, satisfaction, and performance of partner schools
• Define exceptional school success metrics and strategies for support across various operational areas
• Hire and develop a strong team of account managers, fostering a culture of excellence and clarity around outcomes

Required qualifications

• 7+ years of experience in school leadership, customer success, or supporting education entrepreneurs
• Experience in building and managing account management or partner success teams
• Strong customer orientation with a track record of building trust-based relationships
• Demonstrated experience coaching school leaders or operators in nontraditional settings
• Ability to engage across school operations, finance, enrollment, and academics