Head of Product Experience

Job Summary

Leading product strategy and customer experience initiatives, the full-time Head of Product Experience will own the product vision and roadmap while transforming the customer journey in a fully remote environment.

Key responsibilities

• Own product vision and roadmap, focusing on creating new categories at the intersection of genomics, AI, and consumer health
• Lead and develop a high-performing product and design team, ensuring excellence in product management
• Drive customer engagement and retention through data-driven strategies and personalized genomic insights

Required qualifications

• 10+ years of experience leading product in high-growth consumer environments with proven impact on engagement and revenue
• Expertise in consumer subscription products and lifecycle engagement
• Proven ability to build AI-enabled or data-driven products
• Experience in hiring, training, and scaling high-performing product and design teams
• Fluency in analytics and experimentation with a strong bias toward action