Head of Product Support

Job Summary

A company is looking for a Head of Product Support to build, scale, and lead a world-class Product Support organization.

Key Responsibilities

• Define and own the end-to-end Product Support vision aligned with company strategy
• Build and mentor a high-performing team of Product Support Specialists and Technical Support Engineers
• Design scalable support workflows and establish a culture that is customer-obsessed and technically rigorous

Required Qualifications

• 7+ years in Support or Customer Experience roles, with 3+ years in leadership
• Experience in building or scaling support functions in modern tech environments (SaaS, cloud, AI)
• Strong technical fluency in APIs, debugging, and cloud platforms
• Proven ability to operate cross-functionally and influence product direction
• Experience with modern support tooling and AI-enabled workflows