Head of Renewals

Job Summary

A company is looking for a Head of Renewals to lead the renewals function and ensure predictable recurring revenue and an exceptional customer renewal experience.

Key Responsibilities

• Own and execute the renewals strategy to achieve high on-time renewal and retention rates
• Manage, coach, and develop a high-performing team of renewal professionals
• Partner cross-functionally with Customer Success, Sales, Finance, and Legal to deliver seamless renewal experiences

Required Qualifications

• 7-10+ years of experience in B2B SaaS renewals, account management, or customer success, with 3+ years leading teams
• Proven track record of achieving or exceeding renewal and retention targets
• Experience scaling a renewals function in a high-growth SaaS environment
• Strong proficiency with Salesforce, CPQ, Gainsight, or similar tools
• Bachelor's degree required; MBA or equivalent preferred