Head of Retention Marketing

Job Summary

A company is looking for a Head of Retention.

Key Responsibilities

• Lead and mentor a team of retention account managers and strategists to enhance client retention outcomes
• Own the strategic direction and execution of retention programs, ensuring quality and measurable business impact
• Manage the P&L for the retention function, identifying growth opportunities and supporting sales efforts

Required Qualifications

• 7+ years of experience in retention, lifecycle, or email marketing within ecommerce/DTC environments
• 3+ years of people leadership experience, including hiring and performance management
• Deep understanding of lifecycle strategy, performance metrics, and subscription models
• Proven ability to translate data into actionable business strategies
• Experience in managing financial outcomes, including P&L responsibility