Head of Risk Operations

Job Summary

Leading non-customer-facing operations, the full-time salaried Head of Risk Operations will manage fraud prevention, dispute resolution, and back-office compliance while overseeing a team and enhancing automation strategies in a remote environment.

Key responsibilities

• Oversee all non-customer-facing operations, including fraud prevention and dispute resolution, ensuring efficiency across 30+ workloads
• Set goals, SLAs, and quality standards for the function, maintaining alignment and early risk identification through regular operational meetings
• Drive the automation strategy to enhance operational efficiency and reduce manual review workloads while ensuring regulatory compliance

Required qualifications

• 8+ years of experience in fraud, disputes, and risk operations, with at least 3 years in a leadership role managing teams
• Strong knowledge of consumer protection regulations, including FCRA, Reg Z, and Reg E
• Demonstrated ability to build and scale operations through process improvement and automation
• Familiarity with various fraud typologies and comfort operating on data, including SQL/BI outputs
• Proven experience collaborating with Compliance, Legal, Product, and Engineering teams, effectively communicating risk to executives