Head of Sales, Renewals

Job Summary

Owning ARR retention and expansion for a portfolio of customers, the full-time Head of Sales, Renewals will build proactive renewal strategies, lead complex negotiations, and drive customer growth in a hybrid work environment.

Key responsibilities

• Manage ARR retention, renewals, and expansion, ensuring accountability for renewal rates and account growth
• Develop and execute strategies to identify renewal risks and opportunities, driving action plans ahead of renewal dates
• Lead negotiations on complex renewals, including pricing, usage commitments, and contract structures with customers

Required qualifications

• 8+ years of experience in Account Management, Renewals, Customer Growth, or enterprise sales
• Proven track record of strong gross and net retention results in a complex enterprise software environment
• Experience managing large, strategic enterprise renewals and leading complex negotiations
• Strong understanding of usage-based business models and their impact on renewal outcomes
• Experience coaching teams on renewal strategy, negotiation, and account planning