Head of Service Operations

Job Summary

A company is looking for a Head of Service Operations (Sr. Manager/Director).

Key Responsibilities

• Own daily execution of the full Service Operations function as a single integrated manufacturing system
• Manage a team of line managers and senior managers across all production workflows, setting performance expectations and developing leaders
• Drive production reviews and manage capacity dynamically to ensure quality and throughput

Required Qualifications

• 10+ years of experience managing high-volume, process-driven operations, preferably in financial services or fintech
• Strong background in manufacturing or industrial operations with a focus on throughput and utilization
• Proven track record in managing multi-workflow operations with dynamic balancing
• Experience with Lean and Six Sigma principles; formal certification is a plus
• Familiarity with financial services workflows, particularly in accounting, tax, and bookkeeping