Head of Strategic Accounts

Job Summary

Owning the commercial strategy for a portfolio of large, strategic global customers, the full-time Head of Strategic Accounts will manage account health, retention, and growth while building relationships with senior executives and leading complex negotiations.

Key Responsibilities

• Develop and execute strategic account plans that align with customer priorities and Mapbox's offerings
• Lead high-value renewals and commercial negotiations, ensuring successful outcomes for both the customer and Mapbox
• Identify expansion opportunities and build multi-threaded relationships within customer organizations to enhance partnership value

Required Qualifications

• 8+ years of experience in strategic account management or enterprise sales within complex technology environments
• Proven track record of managing and growing high-value enterprise customer portfolios
• Experience developing relationships with VP- and C-level executives and navigating complex organizational structures
• Strong commercial judgment with expertise in leading renewals, pricing discussions, and multi-year agreements
• Familiarity with usage- or consumption-based business models and their impact on customer retention and growth