Head of Strategic Customer Success

Job Summary

A company is looking for a Head of Strategic Customer Success - Americas.

Key Responsibilities

• Lead and grow the Strategic Customer Success team, ensuring exceptional customer experiences for Enterprise clients
• Collaborate with internal stakeholders to advocate for product improvements and enhancements based on customer needs
• Develop and implement strategic frameworks and processes to optimize customer engagement and success metrics

Required Qualifications

• Proven experience in leading high-performing Customer Success teams in a B2B SaaS environment
• Experience working with enterprise-level clients (1,000+ employees) and understanding their unique needs
• Strong strategic and operational skills, with a focus on process improvements and measurable outcomes
• Ability to navigate complex products and design programs that enhance the customer journey
• Experience in cross-functional collaboration with Sales, Product, Engineering, and Operations teams