Head of Support
Job Summary
Leading the evolution of customer support, the full-time remote Head of Support will manage a high-performing team, set strategic direction, and enhance operational efficiency while ensuring exceptional customer experiences across time zones UTC-5 to UTC+3.
Key responsibilities
- Lead and develop a multidisciplinary support team, fostering an environment for growth and high performance
- Shape the future direction of the Support team by prioritizing customer needs and long-term improvements
- Collaborate with Engineering, Product, and Design to integrate customer insights into product development
Required qualifications
- Proven experience leading support teams in a modern SaaS environment
- Strong coaching and mentoring skills, with a focus on individual growth and team development
- Experience with AI and automation in support processes
- Ability to navigate and drive change effectively within an organization
- Excellent written communication skills for clear and effective collaboration across teams
Complete Job Description
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