Head of Transition Services

Job Summary

A company is looking for a Head of Transition Services - Client Services/Onboarding (MEP/PEP experience) to oversee multiple teams and drive operational excellence.

Key Responsibilities

• Lead transformation in onboarding processes using data and technology to enhance client experiences
• Develop and execute a business plan aligned with strategic objectives and ensure measurable impact
• Foster a results-oriented culture by utilizing KPIs and client feedback to drive continuous improvement

Required Qualifications

• Bachelor's degree in Business Administration or related field; advanced degree preferred
• 10+ years of leadership experience managing multiple functions in a dynamic environment
• Expertise in Defined Contribution plans, including Pooled Plan (MEP/PEP) knowledge
• Strong proficiency in MS Office and familiarity with onboarding systems and platforms
• Professional demeanor with experience in client meetings