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Head of WordPress Support
Job Summary
A company is looking for a Head of WordPress Engineering (Customer Support) to lead and optimize its support operations.
Key Responsibilities
- Lead, mentor, and scale the WordPress support team while maintaining high service standards
- Develop strategies to enhance efficiency, customer satisfaction, and support quality
- Collaborate with product, sales, and engineering teams to drive service improvements
Required Qualifications
- 5+ years of experience leading customer support teams in SaaS, hosting, or WordPress-related industries
- Strong understanding of WordPress, Linux hosting environments, and related technologies
- Proven ability to develop and grow high-performing support teams
- Experience with support platforms such as Zendesk, Intercom, or similar tools
- Data-driven mindset with experience tracking and improving support KPIs
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COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
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