Health Benefits Specialist I

Job Summary

Assisting patients in navigating health insurance options, the full-time Health Benefits Specialist I will conduct interviews to determine eligibility for programs such as Medicaid and Medicare, verify records, and maintain patient confidentiality while working remotely.

Key responsibilities

• Conduct interviews with patients and families to assess eligibility for various health resources
• Verify and update patient records and billing information in compliance with customer service standards
• Collaborate with team members and external agencies to identify and advocate for improvements in patient access to healthcare

Required qualifications

• High school diploma or GED equivalent
• One year of experience in an office setting with health insurance, including Medicaid or Medicare
• Experience in data entry and customer service with both in-person and phone interactions
• Knowledge of health payer resources and applicable healthcare programs
• Ability to work with diverse patient populations, including those with special assistance needs