Health Care Call Center Representative

Job Summary

Supporting high-volume inbound patient calls, the full-time Health Care Call Center Representative will manage billing inquiries, payment transactions, and insurance-related concerns in a structured call center environment, with a hybrid work model that includes remote and potential onsite attendance.

Key Responsibilities

• Respond to inbound calls regarding billing inquiries, payments, insurance, and financial assistance
• Assist patients with payment setups, understanding EOBs, and verifying coverage
• Document all interactions in CRM systems and follow up on unresolved issues while maintaining HIPAA compliance

Required Qualifications

• High school diploma or GED
• Two years of experience in hospital or physician insurance-related activities
• Advanced knowledge of insurance billing and collections terminology
• Intermediate knowledge of CPT and ICD-9 codes
• Ability to work in a fast-paced environment and manage multiple tasks