Health Care Call Center Representative

Job Summary

A company is looking for a Health Care Call Center Representative.

Key Responsibilities:

• Respond to inbound phone calls and process customer inquiries/requests
• Research, resolve, and respond to inquiries and problems of a more complex nature
• Provide routine health care information to facilities, doctors, and members

Required Qualifications:

• High School Diploma or equivalent and 1 or more years of related experience
• Previous customer service experience in a call center environment
• Strong preference for experience working with Medicare, Medicaid, Affordable Act, Commercial, Small/Large Group and/or Pharmaceutical Benefits Management
• Intermediate computer proficiency, including keyboarding skills and ability to navigate through multiple programs within a Windows based environment
• High speed internet with ability for wired connection as needed