Health Care Customer Service Representative

Job Summary

To support a fast-growing team, the fully remote Health Care Customer Service Representative will manage inbound and outbound calls, resolving inquiries related to insurance, financial assistance, and payment processing in a high-tech environment.

Key responsibilities

• Handle calls to resolve billing and payment issues while adhering to client-specific protocols
• Respond professionally to requests for information from patients and account holders
• Investigate client inquiries and monitor payment arrangements as needed

Required qualifications

• 1+ years of experience in a Call Center or Customer Service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Strong organizational skills with the capability to manage multiple tasks simultaneously
• Bilingual candidates are encouraged to apply for additional support roles