Health Care Customer Service Representative

Job Summary

Working remotely, the full-time Health Care Customer Service Representative will manage inbound and outbound calls to resolve billing and payment issues, provide information regarding insurance and financial assistance, and ensure adherence to client-specific protocols in a fast-paced environment.

Key responsibilities

• Handle calls to address billing and payment inquiries while utilizing established work queues
• Respond professionally to patient/account holder requests for information and payment arrangements
• Investigate client inquiries and ensure compliance with applicable laws such as FDCPA and HIPAA

Required qualifications

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Bilingual candidates are encouraged to apply for additional support in handling calls