Health Care Customer Service Representative

Job Summary

To support a fast-growing team, the fully remote Health Care Customer Service Representative will manage inbound and outbound calls, resolve insurance and payment inquiries, and adhere to client-specific protocols in a high-tech environment.

Key responsibilities:

• Handle billing and payment issues through calls, utilizing established work queues and call pools
• Respond to patient inquiries professionally and thoroughly, ensuring compliance with relevant laws
• Investigate client inquiries and monitor payment arrangements as needed

Required qualifications:

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Demonstrated flexibility in scheduling, including evening and weekend availability
• Bilingual candidates are encouraged to apply for additional support roles