Health Care Customer Service Representative

Job Summary

Seeking a fully remote Health Care Customer Service Representative, the successful candidate will manage inbound and outbound calls to resolve insurance inquiries, process payments, and provide financial assistance in a fast-paced, team-oriented environment.

Key responsibilities:

• Handle calls to resolve billing and payment issues while following established protocols
• Respond to patient inquiries professionally and thoroughly, ensuring clarity and understanding
• Monitor and enter payment arrangements, adhering to applicable laws such as FDCPA and HIPAA

Required qualifications:

• 1+ years of experience in a call center or customer service role with public interaction
• Knowledge of medical terminology, patient billing, and healthcare insurance preferred
• Ability to thrive in a fast-paced, deadline-oriented environment
• Strong organizational skills with the capacity to manage multiple tasks simultaneously
• Bilingual candidates are encouraged to apply for additional support in handling calls