Health Information Specialist

Job Summary

A company is looking for a Health Information Specialist who serves as a front-line customer service agent for referring physicians and consumers seeking cancer-related information.

Key Responsibilities

• Respond to consumer inquiries about cancer and the institution's services
• Provide accurate information through various communication channels and assist with the referral process
• Conduct follow-up procedures to assess customer satisfaction and maintain core knowledge of cancer-related topics

Required Qualifications

• Bachelor's degree in Health, Social Science, Psychology, Nursing, Education, or a related field
• One year of experience in healthcare, social services, helpline, counseling, or teaching
• Five years of healthcare experience in customer service, call center operations, or patient advocacy preferred
• Knowledge of insurance terminology and cancer basics
• Ability to navigate challenging conversations with empathy and professionalism