Health Information Specialist

Job Summary

A company is looking for a Health Information Specialist.

Key Responsibilities

• Respond to consumer inquiries about cancer and available services
• Provide accurate information and assist customers in navigating the referral process
• Conduct follow-up procedures to assess customer satisfaction and maintain documentation

Required Qualifications, Training, and Education

• Bachelor's degree in Health, Social Science, Psychology, Nursing, Education, or related field
• One year of experience in healthcare, social services, helpline, counseling, or teaching
• Five years of healthcare experience in customer service or call center operations preferred
• Knowledge of insurance terminology and cancer basics
• Ability to work four 10-hour shifts per week on a rotating schedule