Health Information Specialist

Job Summary

To support patient access to cancer-related information, the full-time Health Information Specialist will respond to inquiries from the public and healthcare professionals, utilizing strong communication skills to guide individuals through resources and referral processes in a fully remote environment.

Key responsibilities

• Respond to consumer inquiries about cancer and services, providing timely information across various communication channels
• Assist customers in navigating the referral process while assessing their needs through active listening techniques
• Maintain accurate customer service data and documentation, ensuring quality and compliance with institutional policies

Required qualifications

• Bachelor's degree in Social Sciences, Psychology, Nursing, Education, Communications, or a related field
• Minimum of one year of experience in healthcare, social services, or a related field
• Knowledge of insurance terminology and patient advocacy
• Experience in call center operations or customer service preferred
• Ability to pass pre-employment skills testing as required