Health Information Technician

Job Summary

Supporting the secure and timely collection of health records, the full-time Health Information Technician will retrieve medical records, ensure data accuracy, and provide exceptional service to providers and partners in a collaborative environment.

Key responsibilities

• Retrieve medical records through various communication methods and document call outcomes accurately
• Support call center workflows by verifying information and managing escalations to ensure timely retrieval of records
• Perform data entry and tracking of medical record documentation in compliance with HIPAA and internal standards

Required qualifications

• 1-3 years of experience in healthcare, medical records, or a call center environment
• Deep understanding of HIPAA, PHI handling, and medical record workflows
• Working knowledge of healthcare technology platforms and reporting tools (e.g., EMRs, call center software, Excel)
• Ability to work independently and manage time efficiently in a fast-paced setting
• Willingness to learn and adapt to new systems and processes