Health Insurance Customer Specialist

Job Summary

A company is looking for a Customer Experience Specialist.

Key Responsibilities

• Handle a high volume of incoming requests via phone or email, ensuring optimal customer outcomes
• Identify and understand customer needs to provide tailored solutions and ensure satisfaction
• Manage complaints effectively, maintaining records and following up to ensure resolution

Required Qualifications

• 3-5 years of experience in complex customer service or account management roles
• Experience with CRM systems and practices
• Ability to obtain a health insurance brokerage license
• Demonstrated commitment to ethics and integrity
• Experience working independently in remote teams