Health Insurance Licensed Lead

Job Summary

A company is looking for a Lead, Support Center - Remote.

Key Responsibilities

• Manages and resolves complex member/provider support center issues and escalations
• Collaborates with peers and leadership to effectively address member/provider concerns
• Provides training and support to new and existing support center representatives

Required Qualifications

• At least 4 years of customer service, call center, and/or sales experience in a fast-paced environment
• Understanding of insurance products including Medicaid, Medicare, and Marketplace processes
• Data processing experience
• Ability to maintain confidentiality and comply with HIPAA regulations
• Proficiency in Microsoft Office suite and applicable software programs