Health Insurance Licensed Manager

Job Summary

A company is looking for a Manager, Support Center Operations - Remote.

Key Responsibilities

• Leads and manages the support center team to ensure exemplary customer service and compliance with policies and regulations
• Identifies opportunities for process improvement and implements programs to enhance member and provider experiences
• Hires, trains, and develops team members while ensuring accountability for performance and departmental goals

Required Qualifications

• At least 7 years of customer service, call center, and/or sales experience, with 5 years in a call center setting
• At least 1 year of management or leadership experience
• Strong understanding of insurance products, including Medicaid and Medicare
• Ability to maintain confidentiality and comply with HIPAA regulations
• Proficiency in Microsoft Office and relevant software programs