Health Insurance Operations Manager

Job Summary

Overseeing day-to-day operations of the Member Acquisition call center, the full-time Operations Manager will manage sales supervisors, ensure compliance with service level agreements, and drive performance metrics while working remotely.

Key responsibilities

• Train and develop sales supervisors while overseeing daily operations and performance metrics
• Ensure compliance with client rules of engagement and manage scheduling for agents
• Prepare and evaluate call center performance reports, recommending areas for improvement

Required qualifications

• High school diploma or equivalent
• 2+ years of successful sales management experience in a call center environment
• Solid knowledge of CMS rules and regulations and individual health insurance plans
• Proven track record of increasing sales in a phone-based environment
• Ability to think strategically and manage towards established goals