Health Insurance Quality Assurance Specialist
Job Summary
Supporting the Medicare Sales team, the full-time remote Health Insurance Quality Assurance Specialist will monitor inbound and outbound calls of sales agents to ensure accurate information dissemination and adherence to company policies.
Key responsibilities
- Monitor and evaluate sales agents' calls for demeanor, technical accuracy, and customer service performance
- Provide feedback and recommendations to improve call quality and adherence to company procedures
- Collaborate with the sales team to enhance overall performance and customer satisfaction
Required qualifications
- 1-3 years of administrative experience, preferably in the insurance industry
- At least 2 years of experience in Quality Assurance preferred
- Proficiency in Microsoft Office Suite
- High school diploma or G.E.D. required; Bachelor's degree preferred
- Preferred Health insurance license
Complete Job Description
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