Health Insurance Supervisor

Job Summary

A company is looking for a Supervisor, Support Center Operations.

Key Responsibilities

• Leads and supervises the support center team to ensure exemplary customer service and compliance with policies and regulations
• Manages escalations and addresses complex member inquiries related to enrollment, claims, and medical care
• Hires, trains, and develops team members while ensuring accountability for performance and departmental goals

Required Qualifications

• At least 5 years of customer service, call center, and/or sales experience, including 3 years of call center experience
• Understanding of insurance products including Medicaid, Medicare, and enrollment processes
• Organizational and time-management skills to manage multiple projects and tasks
• Ability to maintain confidentiality and comply with HIPAA regulations
• Experience working cross-functionally in a matrixed organization