Health Insurance Supervisor

Job Summary

Leading a team to ensure exceptional customer service, the full-time Supervisor of Support Center Operations will oversee member and provider support, manage escalations, and drive continuous quality improvement initiatives in a remote environment.

Key responsibilities

• Provide leadership and oversight for the member and provider support center, ensuring compliance with policies and performance goals
• Manage escalations effectively, maintaining accountability and communication throughout the resolution process
• Hire, train, and develop team members while modeling exemplary customer service and accountability

Required qualifications

• At least 5 years of customer service, call center, and/or sales experience, including 3 years in a call center environment
• Strong understanding of insurance products, including Medicaid, Medicare, and Marketplace enrollment processes
• Proficiency in Microsoft Office and applicable software programs
• Ability to maintain confidentiality and comply with HIPAA regulations
• Demonstrated organizational and time-management skills to handle multiple projects