Health Military Support Navigator Supervisor

Job Summary

A company is looking for a Health Military Support Navigator Supervisor to work remotely.

Key Responsibilities:

• Monitor and track the quality of translation services, including turn-around times and handle special requests
• Monitor progress against established outbound contact and translation services SLAs and provide feedback for improvement
• Establish and maintain quality assurance processes to ensure support services meet established standards

Required Qualifications:

• Master's degree in a social science field
• Minimum 3 years call center customer service experience with 2+ years supervising teams
• Strong customer service skills and knowledge of call center operations
• Knowledge and understanding of military lifestyle and culture
• Ability to pass background checks and credential review/verification