Health Navigator

Job Summary

Engaging daily with clients and teammates, the full-time Health Navigator will monitor medical alert alarms, manage inbound and outbound calls, and coordinate responses to ensure client safety in a remote setting.

Key responsibilities

• Monitor a high volume of medical alert alarms and determine response requirements based on established procedures
• Contact clients to assess alerts, verify demographics, and enter patient information into appropriate systems
• Assist with client enrollment, support existing clients, and collaborate with interdepartmental processes

Required qualifications

• High School Diploma required
• Two (2) plus years of related professional or healthcare medical experience
• LPN/CNA/Medical Assistant certification preferred
• Call Center experience preferred
• Proficient in Microsoft Teams, Word, Excel, and Outlook