Health Navigator

Job Summary

A company is looking for a Health Navigator to support members in managing their health and accessing resources.

Key Responsibilities

• Conduct educational calls to inform members about available benefits and programs
• Engage with members to address gaps in care and assist with provider connections and appointment scheduling
• Manage system work queues and facilitate inquiries related to member services and program processes

Required Qualifications

• Associates Degree in education, communication, health-related field, or equivalent work experience
• 2 years of experience in a customer service support role
• Prior experience in a healthcare or managed care setting preferred
• Knowledge of medical terminology
• Experience in motivating patients towards compliance and healthy behaviors