Health Navigator

Job Summary

A company is looking for a Health Navigator to guide members in understanding their benefits and accessing resources for healthier living.

Key Responsibilities

• Conduct educational calls to inform members about available benefits and refer them to appropriate health management programs
• Reach out to members with gaps in care, assisting them in scheduling appointments and encouraging compliance
• Manage system work queues and facilitate research related to member inquiries and program processes

Required Qualifications

• Associates Degree in education, communication, or health-related field, or equivalent work experience
• 2 years of experience in a customer service support role
• Prior clinical experience in healthcare or managed care, preferably in case management or care coordination
• Experience in motivating patients towards compliance and healthy behaviors
• Familiarity with chronic disease management and preventive care strategies