Health Navigator

Job Summary

A company is looking for a Health Navigator to guide members through their healthcare journey.

Key Responsibilities

• Conduct educational calls to advise members on available benefits and services
• Encourage members to comply with care plans and assist with provider and appointment scheduling
• Manage system work queues and facilitate research on inquiries related to member services

Required Qualifications

• Associates Degree in education, communication, or health-related field, or equivalent work experience
• 2 years of experience in a customer service support role
• Ability to work independently or in a team environment
• Knowledge of medical terminology
• Digital literacy assessment required