Health Navigator

Job Summary

A company is looking for a Health Navigator to join their Member Outreach team.

Key Responsibilities

• Conduct educational calls to advise members on benefits and services, complete health needs assessments, and refer to population health programs
• Reach out to members with gaps in care, encouraging compliance and assisting with provider and appointment scheduling
• Manage system work queues, screening members for eligibility and assigning cases to the clinical team for outreach

Required Qualifications

• Associate's Degree in education, communication, health-related field, or equivalent work experience
• 2 years of experience in a customer service support role
• Ability to work independently with minimal supervision
• Knowledge of medical terminology
• Digital literacy assessment required