Health Navigator

Job Summary

A company is looking for a Health Navigator.

Key Responsibilities

• Conduct educational calls to advise members on benefits, complete health needs assessments, and refer them to appropriate programs
• Engage with members to address gaps in care, assist with provider location, and schedule appointments
• Manage system work queues, screen members for eligibility, and facilitate inquiries and complaints related to programs

Required Qualifications

• Associates Degree in education, communication, or a health-related field, or equivalent work experience
• 2 years of experience in a customer service support role
• Ability to work independently and in a team environment
• Knowledge of medical terminology
• Proficient organizational skills and effective time management