Health Navigator

Job Summary

A company is looking for a Health Navigator I.

Key Responsibilities

• Provide customer service via phone, email, and chat regarding medical, dental, and pharmacy inquiries
• Analyze member needs and provide accurate information on benefits and health programs
• Conduct detailed research and follow-up to resolve member issues effectively

Required Qualifications

• High school diploma or equivalent
• Ability to complete training as a Customer Service Representative
• Claim processing experience or related experience in a medical/dental office or pharmacy preferred
• Practical knowledge of medical, dental, and/or pharmacy terminology desired
• Proficiency in using Microsoft Office products, including Outlook and Teams