Health Navigator

Job Summary

Supporting the BlueCare Plus team, the full-time remote Health Navigator will assist members in scheduling wellness visits, coordinating follow-up appointments, and ensuring a supportive healthcare experience.

Key responsibilities

• Conduct educational calls to inform members about available benefits and services while completing health needs assessments
• Encourage members with identified gaps in care to comply with health recommendations and assist in appointment scheduling
• Manage system work queues and facilitate research on inquiries and complaints related to member services

Required qualifications

• Associate's Degree in education, communication, health-related field, or equivalent work experience
• Two years of experience in a customer service support role
• Knowledge of medical terminology
• Ability to work independently with minimal supervision
• Proficient interpersonal and organizational skills