Health Navigator

Job Summary

Supporting BlueCare Plus Clinical Support, the full-time remote Health Navigator will assist members by answering healthcare questions, completing Health Risk Assessments, and ensuring timely support through phone interactions and administrative coordination.

Key responsibilities

• Conduct educational calls to advise members on available benefits and complete health needs assessments
• Reach out to members with care gaps, encouraging compliance and assisting with provider location and appointment scheduling
• Manage system work queues, screening members for eligibility and assigning cases to clinical teams for outreach

Required qualifications

• Associate's Degree in education, communication, health-related field, or equivalent work experience
• Two years of experience in a customer service support role
• Knowledge of medical terminology
• Ability to work independently and manage multiple tasks effectively
• Proficient interpersonal and organizational skills