Health Navigator

Job Summary

Proactively engaging members, the full-time Health Navigator will conduct outbound calls to educate them on benefits, close gaps in care, and assist with accessing healthcare resources while working remotely.

Key responsibilities

• Conduct educational calls to inform members about available benefits and complete health needs assessments
• Encourage members with gaps in care to comply with health recommendations and assist in scheduling appointments
• Manage system work queues by screening members for eligibility and assigning them to clinical teams for outreach

Required qualifications

• Associate's Degree in education, communication, health-related field, or equivalent work experience
• Minimum of 2 years of experience in a customer service support role
• Familiarity with medical terminology
• Ability to work independently with minimal supervision
• Proficient interpersonal and organizational skills